Holiday Nightmare at Çeşme's Ilıca Hotel: Guests Allege Mass Infection Led to Hospitalizations
The well-known Ilıca Hotel in Çeşme is facing serious customer complaints. Allegations reported on the website Şikayetvar include a group of guests being hospitalized due to an infection contracted at the resort and severe hygiene problems.
Yerel Gündem 
Holiday Nightmare at Çeşme's Ilıca Hotel: Guests Allege Mass Infection Led to Hospitalizations
MEDICENTER TV / IZMIR
The Ilıca Hotel Spa & Thermal Resort in Çeşme, one of Turkey's most established and well-known thermal facilities, is at the center of serious allegations from recent guests that raise significant health and safety concerns. According to complaints filed on the Turkish consumer website Şikayetvar, a group of guests has alleged that they contracted an infection during their holiday that required hospital treatment, while many other customers have leveled heavy criticism regarding the facility's hygiene, technical failures, and indifferent staff. The claims, particularly concerning the hotel's main attraction, the thermal pools, which were described as "dirty and airless," make the infection allegations all the more alarming.
A Holiday Poisoned: "We Got Infected and Ended Up in the Hospital"
The most serious allegation against the hotel came from a guest named Burak, who stayed at the resort in January 2025. He reported that his group of five people came to the hotel for a holiday, but on the second day of their stay, his daughter, and subsequently everyone else in the group, began to suffer from diarrhea, vomiting, and nausea. The guest stated that as their condition worsened, they were forced to seek emergency medical care late at night, with some members of the group being treated at the Çeşme State Hospital and others at a private hospital. This allegation raises critical questions about the hotel's health and safety standards, pointing to a potential food poisoning or hygiene-related outbreak at a holiday facility.
"Zero Hygiene, Airless and Filthy": Reactions to the Facility's Condition
Corroborating the health concerns, another complaint from a guest named Nilgün painted a grim picture of the hotel's cleanliness. "The moment we entered the thermal pool and the family rooms was the moment we left," the guest stated, adding, "I have never seen such a dirty, airless place. A huge facility, but with zero hygiene and no friendly faces." Other guests have also complained about the overcrowding and poor maintenance of common areas like the Turkish bath and pools, emphasizing that the hygiene standards were far below the quality promised.
Constant Malfunctions and Indifferent Management
The hotel's physical infrastructure and maintenance services are also at the heart of the criticism. A guest named Mehmet, who specifically chose the resort for its thermal facilities, reported that upon arrival, he was told the "thermal area was out of order," a problem that was not resolved for the duration of his stay. Despite the hotel's failure to provide its main advertised service, the guest stated that the management offered no compensation or gesture of goodwill, a sign of what he described as an indifferent attitude. A similar management failure was reported regarding parking security. Two different guests, Buket and Gökhan, who stayed in July, reported a lack of security in the hotel's parking lot and received no satisfactory response from the management when they raised their concerns.
Is Brand Reputation and Guest Safety at Risk?
These complaints against the Ilıca Hotel, one of Çeşme's most well-known brands, go beyond individual dissatisfaction and touch upon fundamental issues of guest safety and health. The allegation of a mass illness requiring hospitalization, in particular, calls into question a lodging facility's most basic responsibility: ensuring the health and safety of its guests. The management's "indifferent" response to facility breakdowns and security concerns further fuels the perception of a decline in customer care. Such serious allegations pose a significant threat to a long-standing brand's reputation and could deeply erode the trust of potential guests, for whom health and hygiene are paramount.
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